Leadership Tip for the Week
It is not unusual for individuals to conceal certain facts or information as they communicate. They may be afraid of our reaction or do not want to be the messenger of unwanted news. It is important to observe body language and listen closely to what isn’t being said. The solution to this is to ask several open-ended questions to prod them into providing more detail. Ask direct questions that cannot be answered with a simple yes or no. You will eventually discover what wasn’t being said. – Greg L Thomas
Leadership Quotation attributed to:
Peter Drucker
“The most important thing in communication is hearing what isn’t said.”
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