Quid pro quo is a noun that means something given or received for something else, which is very close to its original Latin meaning of something for something. Anthony Hopkins and Jodie Foster repeatedly used the term in conversation as Foster's character, FBI agent Clarice Starling, interviewed Hannibal Lecter (Hopkins) in 1991's Oscar-winning The
Gossip is commonly defined as rumor or talk of a personal, intimate, or sensational nature. Whether or not the gossip is true, it is often toxic, spreading faster than a virus in a kindergarten classroom. Not only does gossip bring down morale, it affects the culture of the organization. Often, those who habitually engage in
Poor workplace communication is the number one complaint of many employees and employers. Not only is it incredibly frustrating, it also affects productivity, lowers morale, increases the risk of workplace accidents, and generally throws a monkey wrench in your operation. So how can you as a leader assure that you are communicating effectively with your staff? Here
A common issue that we all have to deal with from time to time is confrontational co-workers. How do you deal with this type of individual? This article provides helpful tips to help you work through this difficult scenario. First and foremost, it is important to remember that a leader leads PEOPLE, not organizations. While
You’ve worked hard to ensure the lines of communication stay open within your organization. (Check out “How to Identify and Break Down Communication Silos in Your Organization” for more on how to do this.) However, you are worried that the messages being sent through those channels aren’t as effective or clear as they ought to be.
In order to be great leaders, we have to be able to be active listeners. Here are 5 tips for becoming an active listener: 1. Sustain your attention- provide verbal and non-verbal cues that you are actively listening (i.e. nodding, eye contact, minimizing distractions). 2. Don’t over-interpret- avoid jumping to conclusions early in the conversation.